Privacy Policy
Last Updated: 20 October 2026
At 3S Clothing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase our products, or contact us.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
- Personal Information: Your name, email address, telephone number, billing address, and delivery address.
- Order Information: Products purchased, order details, transaction references, and payment status.
- Account Information: Your username and account details if you register for an account.
- Technical Information: Your IP address, browser type, device information, cookies, and website usage data.
- Communication Information: Messages, inquiries, feedback, and other information you provide when contacting our customer service team.
2. How We Use Your Information
We use your personal information to:
- Process, confirm, and deliver your orders.
- Verify cash-on-delivery orders and payment transactions.
- Communicate order confirmations, delivery updates, and service notifications.
- Respond to customer inquiries and resolve complaints.
- Manage returns, exchanges, and refunds.
- Improve our products, website functionality, and customer experience.
- Protect against fraud, unauthorized transactions, and misuse of our services.
- Send promotional communications where permitted by applicable law and, where required, with your consent.
3. Payment Information
3S Clothing may accept cash on delivery, bank transfers, and online payments.
Online payments may be processed through third-party payment service providers. Your payment information may be handled directly by the relevant provider according to its security and privacy practices.
We do not intentionally store complete payment card details on our website. We may retain order records, transaction references, and payment status information necessary to manage purchases and comply with applicable requirements.
4. Sharing Your Information
We do not sell your personal information to third parties.
We may share necessary information with trusted service providers to operate our business, including:
- Courier and delivery companies.
- Banks and payment service providers.
- Website hosting, security, and technical service providers.
- Website analytics services, where enabled.
- Legal, regulatory, or law enforcement authorities where disclosure is required or permitted by applicable law.
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, improve website performance, and understand how visitors use our website.
You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.
Where required, we will obtain appropriate consent for cookies or tracking technologies.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and meet applicable legal or regulatory requirements.
When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable law.
8. Your Privacy Rights
Subject to applicable Sri Lankan law, you may have the right to request access to your personal information, correction of inaccurate details, deletion where appropriate, or information about how your data is used.
You may also request to stop receiving promotional communications.
To make a privacy request, contact us using the details provided below. We may need to verify your identity before responding.
9. Third-Party Websites and Services
Our website may include links to third-party websites, payment services, or other external platforms. These services operate under their own privacy policies and terms.
3S Clothing is not responsible for the privacy practices of external websites. We recommend reviewing their policies before providing personal information.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization where required by law.
If you believe that personal information has been provided improperly, please contact us so we can review the matter.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our business, website, services, or applicable legal requirements.
Any revisions will be published on this page with an updated revision date.
12. Contact Us
If you have questions about this Privacy Policy or the handling of your personal information, please contact us:
Business Name: 3S Clothing
Email: help@3sclothing.com
Phone / WhatsApp: +94 77 131 5406
Business Address: No 112, Jayasiri Mawatha, Dehiwala, Sri Lanka
We appreciate your trust in 3S Clothing and are committed to handling your personal information responsibly.