Refund & Return Policy

Last Updated: 20 October 2026

At 3S Clothing, we want you to be satisfied with your purchase. This policy explains how to request returns, exchanges, and refunds for products purchased through our online store.

Our policy is subject to applicable consumer protection laws in Sri Lanka.

1. Return Request Period

Please contact us within 7 days of receiving your order if you wish to report a problem or request a return or exchange.

To help us review your request, please provide your order number, the reason for the request, and clear photographs or videos where relevant.

This seven-day period is our standard return request window and does not remove any additional rights or remedies available under applicable law.

2. Eligible Return Reasons

You may contact us to request a return, exchange, or other appropriate resolution if:

• You received a damaged or defective item.

• You received a product different from the one you ordered.

• The delivered item does not match the confirmed order details.

• You wish to request a size or colour exchange, subject to availability and applicable conditions.

• Another circumstance arises in which a return or refund is appropriate under applicable law.

Each request will be reviewed based on the circumstances and applicable requirements.

3. Condition of Returned Products

Unless the item is defective or incorrect, or applicable law requires otherwise, returned products should be:

• Unworn and unwashed.

• Unaltered and in their original condition.

• Returned with original tags and packaging where applicable.

• Accompanied by the order details or proof of purchase.

We may review the condition of a returned item before approving a return or exchange. This does not limit remedies required by applicable law for defective, incorrect, or otherwise qualifying products.

4. Items That May Not Be Eligible for Return

Subject to applicable law, returns may be declined where:

• A product has been worn, washed, altered, or damaged through customer misuse.

• Required original tags or packaging are missing and this affects eligibility.

• A customer requests a return outside the applicable request period without an accepted reason.

• An item is returned without following reasonable return instructions.

Change-of-mind returns and size exchanges may be subject to approval. Any applicable exclusions remain subject to mandatory consumer protection rights.

5. How to Request a Return or Exchange

Please follow these steps:

1. Contact us by email or WhatsApp within 7 days of receiving your order.

2. Provide your order number and explain the reason for the request.

3. Send photographs or videos if the product is damaged, defective, or incorrect.

4. Wait for our team to review the request and provide return instructions.

5. Pack the item securely and follow the instructions provided by our team.

Please do not send products to our business address as a return without first receiving confirmation and instructions.

6. Exchanges

Exchanges are subject to stock availability and approval under this policy.

If your exchange is approved, we will confirm the replacement size, colour, or product before proceeding.

If the requested replacement is unavailable, we will discuss suitable alternatives, including a refund where appropriate.

7. Refund Eligibility

Refunds may be available in circumstances including:

• An approved return.

• A verified defective or incorrect product.

• A paid order cancelled because the product is unavailable.

• An eligible order cancellation.

• Any other situation in which a refund or similar remedy is required by applicable law.

The appropriate resolution will depend on the circumstances and any applicable legal requirements.

8. Refund Processing Time

Once a refund is approved, we aim to initiate the refund within 5–10 business days.

The time taken for the funds to appear in your account may vary depending on your bank, payment gateway, or payment provider.

If additional processing time is necessary, we will communicate relevant updates where possible.

For bank-transfer refunds, we may request the account information reasonably necessary to make the payment. We will never ask for your banking password, PIN, or one-time verification code to process a refund.

9. Refund Method

Where practical, refunds will be issued through the original payment method.

For cash-on-delivery orders, a suitable refund arrangement will be agreed with the customer where a refund is due.

For bank transfers and online payments, processing may depend on the relevant financial institution or payment provider.

10. Return and Delivery Charges

Return and replacement delivery arrangements will depend on the reason for the return.

• Damaged, defective, or incorrect products: We will communicate the appropriate return or replacement shipping arrangements after reviewing the issue.

• Change-of-mind returns or size exchanges: The customer may be responsible for return or redelivery charges if agreed in advance and permitted by law.

• Other situations: Any applicable charges will be communicated before the return proceeds.

Nothing in this section limits remedies or cost protections required under applicable law.

11. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at help@3sclothing.com or through WhatsApp at +94 77 131 5406.

An order may be easier to cancel before dispatch. Once it has been dispatched, cancellation may not be possible, and our return process may apply.

Where payment has already been received and a refund is due, we will arrange it in accordance with this policy and applicable law.

12. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect item, please contact us promptly with your order number and supporting photographs or videos.

Our team will review your request and explain the appropriate next steps, which may include a replacement, exchange, refund, or another applicable remedy.

13. Consumer Rights

This policy does not remove, restrict, or replace any mandatory rights or remedies available to customers under applicable Sri Lankan consumer protection laws.

Where the law provides a remedy or timeframe that differs from this policy, the applicable legal requirements will prevail.

14. Contact Us

For return, exchange, and refund requests, contact:

Business Name: 3S Clothing
Email: help@3sclothing.com
Phone / WhatsApp: +94 77 131 5406
Business Address: No 112, Jayasiri Mawatha, Dehiwala, Sri Lanka

Please include your order number in all return-related communications.

Thank you for shopping with 3S Clothing.